Privacy Policy
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ACN: 234 567 891 | ABN: 73 481 620 597
Last updated: 1 June 2025
1. Introduction
("we", "us" or "our") operates the physical hotel and casino property located in Perth, Australia, and maintains the website at .com (the "Site"). We are committed to protecting the personal information of every person who visits or interacts with our Site in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
This Privacy Policy explains what personal information we collect through the Site, how and why we use it, to whom we may disclose it, how long we keep it, how we protect it, and what rights you have in relation to it. Please read this document carefully before submitting any information to us.
By using the Site or submitting a reservation request or enquiry, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The entity responsible for your personal information is:
| Legal name | |
|---|---|
| Registered address | |
| ACN | 234 567 891 |
| ABN | 73 481 620 597 |
| Privacy contact email | @hotmail.com |
All privacy enquiries, access requests, correction requests and complaints should be directed to us at the email address above.
3. Personal Information We Collect
We collect personal information through the Site in the categories described below. We only collect information that is reasonably necessary for the purposes set out in Section 5.
3.1 Contact and Reservation-Request Data
When you submit an enquiry, reservation request, or complete a contact form on the Site, we may collect:
- Full name
- Email address
- Phone number
- Preferred dates and room type
- Number of guests
- Special requests or accessibility requirements you choose to disclose
- Any additional information you voluntarily include in a free-text message field
3.2 Device and Browsing Data
When you visit the Site, our web server and analytics tools automatically collect certain technical information, including:
- Internet Protocol (IP) address
- Browser type and version
- Operating system
- Pages visited and the order in which they were visited
- Date and time of each page request
- Referring URL (the address of the page that linked you to our Site)
- Session duration and click-path data
3.3 Consent and Preference Data
If you interact with any consent banners or preference settings on the Site, we record your choices (for example, whether you have opted in to or out of non-essential data collection) so that we can honour those preferences consistently during your session and on return visits.
3.4 Special-Category Personal Data
We do not intentionally seek to collect special-category personal data through the Site. If you voluntarily include such information in a free-text field (for example, an accessibility requirement), we will treat that information with the highest level of care and use it only to respond to your specific request.
3.5 Information About Minors
The Site is not directed at persons under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you are under 18, please do not submit any personal information through the Site. If we become aware that we have inadvertently collected personal information from a person under 18, we will delete it promptly.
5. Purposes of Processing
We use the personal information we collect for the following purposes:
- Responding to reservation requests and enquiries: To process and respond to your booking enquiries and general questions about the property.
- Providing and improving the Site: To ensure the Site displays correctly on your device, to diagnose technical problems and to understand how visitors navigate the Site so we can make improvements.
- Security and fraud prevention: To detect, investigate and prevent fraudulent activity or misuse of the Site.
- Compliance with legal obligations: To meet requirements imposed on us by applicable Australian law and to respond to lawful requests from government authorities.
- Honouring your stated preferences: To remember choices you have made about how we collect and use your data.
We do not use personal information collected through the Site for automated decision-making that produces legal or similarly significant effects in relation to you.
6. Legal Bases for Collecting and Using Personal Information
Under the Australian Privacy Principles, we collect and use personal information on the following grounds:
| Processing activity | Legal basis |
|---|---|
| Responding to reservation requests and enquiries | Necessary to take steps at your request prior to entering into a contract, and our legitimate interest in operating a hospitality business. |
| Site analytics and performance improvement | Your consent (where required) and our legitimate interest in maintaining and improving a well-functioning website. |
| Security and fraud prevention | Our legitimate interest in protecting the Site, our business and our customers. |
| Compliance with legal obligations | Legal obligation under applicable Australian law. |
| Functional cookies and preference storage | Your consent. |
7. Disclosure of Personal Information
We do not sell, rent or trade your personal information to third parties. We may disclose your personal information to the following categories of recipients, strictly as necessary for the purposes described in Section 5:
7.1 Service Providers
We engage third-party service providers to assist us with operating the Site and our business. These include:
- Web hosting and infrastructure providers
- Website analytics providers
- Email delivery and communication platform providers
- IT support and cybersecurity providers
All service providers are required by contract to keep your personal information confidential, to use it only for the specific purpose for which it was shared, and to apply security measures consistent with our obligations under the Privacy Act 1988 (Cth).
7.2 Legal and Regulatory Authorities
We may disclose personal information to courts, law enforcement agencies, government bodies or regulators where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of , our guests or members of the public.
7.3 Business Transfers
In the event of a merger, acquisition, restructure or sale of all or part of our business assets, personal information we hold may be disclosed to the prospective purchaser or successor entity. We will ensure that any recipient is bound by obligations equivalent to those in this Privacy Policy.
7.4 With Your Consent
We may share your personal information with other parties where you have specifically consented to that sharing.
8. Overseas Disclosure
Some of our third-party service providers (for example, cloud hosting or analytics platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that those providers handle your personal information in a manner consistent with the Australian Privacy Principles, including by entering into contractual arrangements that require the overseas recipient to apply standards of protection equivalent to those required under Australian law.
By submitting personal information through the Site, you acknowledge that your information may be transferred to and processed in countries outside Australia that may have different data protection laws.
9. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
When the relevant retention period expires, we securely delete or de-identify the personal information so that it can no longer be attributed to you.
10. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure. Our security measures include:
- Encryption of data in transit using industry-standard Transport Layer Security (TLS) protocols
- Access controls that restrict access to personal information to authorised personnel who require it to perform their duties
- Regular review of our information security practices
- Contractual security requirements imposed on third-party service providers
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with our obligations under the Notifiable Data Breaches scheme.
11. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:
11.1 Right of Access
You may request access to the personal information we hold about you. We will provide access within a reasonable time and, where permitted, free of charge. In some circumstances we may be entitled to refuse access or to charge a reasonable fee to cover our costs; if so, we will explain the reason for any refusal or the basis of any fee.
11.2 Right to Correction
If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it. We will take reasonable steps to correct the information within 30 days of your request, or we will explain why we are unable to do so.
11.3 Right to Withdraw Consent
Where our processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent for non-essential cookies, please use the preference tool on the Site or adjust your browser settings. To withdraw consent you have given by any other means, please contact us at the email address in Section 14.
11.4 Right to Complain
You have the right to make a complaint about the way we handle your personal information. Please see Section 13 for details of how to do this.
11.5 Anonymity and Pseudonymity
Where it is lawful and practicable to do so, you may interact with us anonymously or use a pseudonym. However, if you wish us to respond to a reservation request or specific enquiry, we will need sufficient information to identify you and process your request.
To exercise any of the rights described above, please contact us using the details set out in Section 14.
12. Responsible Gambling and the Gaming Regulator
Our physical property includes casino facilities that are available to persons aged 18 years and over only. The casino gaming industry in Western Australia is overseen by the Gaming and Wagering Commission of Western Australia. That body publishes publicly available guidance on responsible gambling practices and provides self-exclusion programme information and complaint resolution pathways for members of the public. If you have concerns about gambling behaviour, you may access the Commission's publicly available resources through its official website, or contact Gambling Help Online at gamblinghelponline.org.au.
Personal information you provide to us in connection with any responsible gambling self-exclusion request or related welfare matter made through the Site will be used solely to facilitate that request and will be treated with the utmost sensitivity and confidentiality.
13. Complaints
If you believe we have interfered with your privacy or breached the Australian Privacy Principles, we encourage you to contact us in the first instance so that we can attempt to resolve your concern.
13.1 Internal Complaints Process
Please submit your complaint in writing to:
Privacy Officer,
Email: @hotmail.com
We will acknowledge receipt of your complaint within five business days and will aim to provide a substantive response within 30 days. Where a complaint requires more complex investigation, we will keep you informed of our progress.
13.2 External Complaints
If you are not satisfied with our response to your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- GPO Box 5288, Sydney NSW 2001
The OAIC is the independent national regulator responsible for privacy and freedom of information in Australia. It provides guidance to individuals and organisations about their rights and obligations under the Privacy Act 1988 (Cth) and can investigate complaints and conciliate disputes between individuals and private sector organisations.
14. Links to Third-Party Websites
The Site may contain links to external websites operated by third parties. Those websites are not operated by us and this Privacy Policy does not apply to them. We are not responsible for the privacy practices of any third-party website and we encourage you to review the privacy policy of every website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will post the updated Privacy Policy on this page with a revised "Last updated" date at the top of the document. We encourage you to review this page periodically to stay informed about how we protect your personal information. Your continued use of the Site after any changes are posted constitutes your acknowledgement of the updated policy.
16. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your rights, or would like to make a privacy-related enquiry, please contact us:
| Entity | |
|---|---|
| Address | |
| @hotmail.com | |
| Website | www..com |
We are committed to handling all privacy enquiries promptly, respectfully and in accordance with our obligations under Australian law.